Let's TalkLet's TalkThe only trade where the customer is not really the buyer, the job is not really chosen, and most of the work never touches a search result.
Give us your last hundred jobs with the source of each, plus access to the ad account. We will come back with the true split between referral, search, insurance panel and repeat, what each channel costs you, and which of them you are over-investing in relative to the work it produces. Recorded walkthrough, no call required.
Four failures we see repeatedly in this vertical, and what each one actually costs.
Plumbers, insurance agents, property managers and adjusters send a large share of restoration work, and none of it appears in an ad platform report. An agency measuring only consumer search is competing for the minority of the market while the majority is decided by relationships nobody is investing in. Both need funding, and they need separate budgets because one reports weekly and the other reports in quarters.
The person calling has a flooded basement and no idea what mitigation costs, because they will not be paying most of it. That makes price messaging close to irrelevant and makes the real questions who arrives fastest, who deals with the insurer, and who will not leave them with a bill they did not expect. Marketing built on price and packages answers a question nobody in this category is asking.
Whoever arrives first generally gets the job, and every competitor claims 24/7. The claim has stopped meaning anything, which means the differentiation has to be evidence rather than assertion - and most restoration marketing is a list of the same six services with the same badge in the corner. If you genuinely answer at 3am, that is worth proving rather than stating.
A freeze event or a storm produces more work in four days than the previous quarter, then nothing. Budget spread evenly across the year is wrong in both directions, and the accounts that do best hold a reserve for events and run a deliberately modest baseline - which looks like underspending right up until the week it does not.
Business outcomes rather than dashboard metrics. None of these is a guaranteed number - where we do guarantee something, it is written into the offer above.
The real deliverables, not a list written to make a proposal look thicker.
Not the general agency pitch. The reasons that only apply to this kind of business.
In this trade the biggest available gain is often the referral network or the 3am answer rather than the ad account, and an agency paid to run media has an obvious reason not to lead with that. We would rather find it in the audit and keep the relationship for years than sell you a bigger budget into a channel that is already the smaller half of your work.
Referral relationships compound over quarters and report badly month to month, which is exactly why they get cut in the first quiet month - usually right before they would have paid. We budget them separately from paid acquisition and report them on their own clock so that decision never gets made by accident.
Prepared campaigns, approved creative, drawn geography and a reserved budget are unbillable work in the months when nothing is flooding. That is precisely why most agencies skip it, and it is the single largest difference between capturing an event and reading about it afterwards.
Last hundred jobs, honest sources. Almost every restoration company discovers the split is not what the reporting implied.
Answer rate, abandonment and after-hours behaviour. In a trade decided by who arrives first, this is the conversion rate.
Its own budget, its own cadence, its own measurement, so it is never judged against a channel that reports weekly.
Water, fire and mould are different searches by people in different states of panic, and one page for all three serves none of them.
Campaigns built and paused, geography ready to redraw, budget reserved. When the freeze comes the work is turning it on.
Cost per mitigation job by channel, reviewed on a quarter rather than a month, because a month in this trade is mostly weather.
The parts of this that come from having run it in this industry before rather than from running it well in general.
What a homeowner should photograph before anything is moved, what mitigation is versus what repair is, who pays what and when, and what happens if the adjuster disputes the scope. This is what the person actually wants to know, almost nobody publishes it properly, and it arrives with the reader already trusting whoever explained it.
Plumbers and insurance agents refer to whoever makes them look good to their own customer. Material built for them - response guarantees, what you will report back, how you handle their client - does more than relationship lunches, and it can be measured. Most restoration marketing treats this channel as sales rather than as marketing and funds it accordingly.
Somebody with a sewage backup, somebody with smoke damage and somebody who found mould behind a wall are three different emergencies with three different anxieties and three different urgency levels. Campaigns and pages built per peril convert materially better than a services list, and the queries are cheaper because fewer competitors have split them out.
Freeze warnings and storm tracks are forecast days ahead, and they move restoration demand more than any creative decision will. Budgets and bids that respond to a forecast are unremarkable once configured and rare in practice - most accounts run the same daily cap through a hard freeze as through a mild week.
The closest engagement we can show you is a multi-location service network rather than a restoration company, and we are not going to imply otherwise. It is the right comparison for one reason: the gains came from what happened between the enquiry and the appointment rather than from media. Show-rate rose 44% and cost per lead fell to $19 - and in a trade where the job goes to whoever arrives first, that handling half is the half that decides your month.
Read the full case studyUsually yes, but not instead of the referral network - alongside it, with a separate budget. Consumer search captures the homeowner who has nobody to call, which is a real and growing share, and it is measurable in a way referral is not. The mistake is funding one from the other's budget, because paid acquisition reports weekly and referral reports quarterly, so referral loses every time they compete for the same money.
By proving it rather than asserting it. Published answer times, a named person on call, what happens in the first hour, and reviews that specifically mention someone arriving at night. The badge in the corner of the page has been devalued by universal use; evidence has not. And if the honest answer is that you do not genuinely answer at 3am, the better move is to stop advertising in those hours rather than to claim it.
With a playbook built months earlier. Campaigns prepared and paused, creative approved, geography ready to redraw around the affected area, and a budget reserve that is not spent in ordinary months. The businesses that capture an event are not the ones who react fastest - they are the ones who had already done the work and only had to turn it on.
Yes, and as marketing rather than as sales. Referral partners send work to whoever makes them look good to their own customer, so material built around that - your response commitment, what you report back to them, how you treat their client - does more than relationship-building alone. It also gets measured, which relationship-building usually does not, and that is what stops it being cut in a slow quarter.
Because a large share of restoration enquiries are not jobs: general questions, out-of-area callers, insurance queries and people whose loss is too small to be worth mobilising for. Counting them as leads makes the channel look efficient while the mobilisation cost per actual job quietly climbs. We report cost per mitigation job by channel for that reason, and it usually changes where the budget should sit.
Yes, and the marketing job is different if a meaningful share of your volume is assigned rather than won. Panel work changes what you need from marketing - usually less lead generation and more reputation, capacity signalling and direct-to-consumer work in the segments the panel does not supply. We would rather understand that mix before proposing a budget than assume every job has to be bought.
This page is the business. These are the individual pieces of it, each written for how that discipline actually behaves in this industry.
The board that governs your advertising depends on the licence you hold and the region you hold it in. These are the states we have written up.
Written for owners weighing this up, whether or not they work with us.
This is one part of a bigger service. Here is the whole of it, and the closest neighbours.
No pitch deck, no discovery call you have to sit through. Tell us the situation and we will tell you whether we can help.